AfriportB2B Trust Framework

Escrow SLA &
Trade Protection

Every trade on AfriportB2B is governed by binding service level commitments. Here's exactly what you're protected by.

24h
Escrow Release
Funds released to seller within 24 hours of buyer delivery confirmation.
5 Days
Dispute Resolution
All disputes investigated and resolved within 5 business days of filing.
60/40
Auto-Split (Day 10)
Unresolved disputes after 10 days trigger automatic 60/40 escrow split.
100%
KYC Verified
Every business on the platform has passed identity and registration verification.

Escrow Release Policy

When a buyer funds escrow, capital is held by Universal Markets — a neutral custodian — until all delivery conditions are met. Funds are never transferred to the seller until delivery is verified.

T+0
Escrow Funded
Buyer pays. Capital secured. Seller is notified to prepare dispatch.
T+1 to T+N
Goods in Transit
Seller updates shipment milestones. Buyer tracks in real-time.
Delivery
Buyer Confirms Receipt
Buyer clicks Confirm Receipt. Escrow moves to Admin Release queue.
+24h
Funds Released
Admin confirms and releases funds to seller within 24 hours.

Dispute Resolution Timeline

Disputes must be filed within 48 hours of the seller marking delivery. Filing a dispute immediately freezes all escrow capital.

Day 0
Dispute Filed
Buyer submits evidence. Escrow frozen. Both parties notified.
Day 1–2
Evidence Review
AfriportB2B team reviews photographic evidence, waybill, and chat history.
Day 3–5
Decision Issued
Admin rules in favour of buyer or seller. Funds released accordingly.
Day 10
Auto-Split Triggered
If unresolved after 10 calendar days, 60% releases to seller, 40% refunded to buyer automatically.

Auto-Split Formula

If a dispute is not resolved within 10 calendar days, the following split is automatically applied:

ScenarioSeller GetsBuyer Receives
Goods shipped, tracking confirmed60% of escrow40% refund
Goods shipped, no tracking50% of escrow50% refund
No shipment evidence0% (full refund)100% refund
Partial delivery confirmedPro-rata based on qtyRemainder refunded
False disputes — where the buyer files a dispute without valid grounds — may result in account suspension and forfeiture of the escrow in favour of the seller.

Trade Credit Protection

AfriportB2B is actively partnering with Afreximbank and regional trade finance institutions to offer trade credit insurance on high-value contracts above ₦10,000,000.

This means for qualifying trades: if a seller defaults or goods are destroyed in transit, the buyer's capital is insured up to 80% of the trade value. Eligible businesses will be notified directly. Contact trade@afriportb2b.com to apply for trade credit eligibility.